Aleksei Veretenov
Keynote talks, panel moderation and professional discussions for business owners, executives and financial market participants.
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Aleksei Veretenov spoke at a masterclass organised by the Union of Banks of Kyrgyzstan and Mancho. The session addressed business models and management capabilities, applying management approaches to financial business challenges.
Aleksei Veretenov spoke at FINTECH360 in Yerevan, Armenia, and joined a discussion on the future of neobanks. The contributions focused on banking ecosystems, financial services development and competitive business models.
Aleksei Veretenov spoke at 4Future Banking in Yerevan, Armenia, about customer life-cycle management in a product-centric organisation. The talk examined the transition from individual banking products to long-term customer relationships.
Aleksei Veretenov spoke at the III Euro-Asian Forum in Khorgos on financial integration through digital technologies. The talk connected Chinese and Eurasian markets, financial infrastructure and international business development.
Aleksei Veretenov spoke at a meeting of the Chamber of Independent Directors and Vizuators in Kyrgyzstan. His contribution addressed data and management decisions, including the use of analytics by executives and boards.
Aleksei Veretenov contributed to a program on international business and foreign trade in Russia. The program addressed overseas markets and the development of business cooperation with China.
Aleksei Veretenov presented the 2026 Global Customer Choice Index (GCCI) findings in Uzbekistan, covering 34 financial institutions. The presentation examined customer scenarios, interaction quality and the factors shaping the choice of financial service.
Aleksei Veretenov spoke at Private Camp in Krasnaya Polyana, Russia. The session addressed owner objectives and business-model choices, connecting business development with market share, dividends and company value.
Aleksei Veretenov participated in Private Camp in Russia on business models and value creation. The discussion connected development choices with owner objectives and business management priorities.
Aleksei Veretenov moderated a panel at FINTECH360 in Yerevan, Armenia. The panel, „Customer Experience in Fintech: Why Technology Doesn’t Save a Bad Product“, explored the connection between customer value, product quality and financial technology.
Aleksei Veretenov spoke at the Central Asian financial and banking forum Banks and Fintech in Turkestan, Kazakhstan. His contribution addressed banking and financial technology development, including changes in financial services and business models.
Aleksei Veretenov presented the 2026 Global Customer Choice Index (GCCI) findings in Kyrgyzstan. The presentation examined customer scenarios in financial institutions, interaction quality and the factors shaping the choice of a bank or financial service.
Aleksei Veretenov spoke at a mini-MBA masterclass with the Union of Banks of Kyrgyzstan. The session focused on leadership and change management, connecting management decisions, teamwork and business development objectives.
Aleksei Veretenov contributed to a bank strategy session in Uzbekistan. The session addressed development objectives, target outcomes and a strategy execution plan.
Aleksei Veretenov spoke at 4Future Banking in Bishkek, Kyrgyzstan, on which business models will win tomorrow. Using a super-app transformation case, he examined the development of banking business models and customer relationships.
Aleksei Veretenov spoke at a financial literacy event organised by KRSU and Eldik Bank in Kyrgyzstan. He discussed investment and capital formation strategies as part of an educational initiative for young people.
Aleksei Veretenov contributed to a mini-MBA program with the Union of Banks of Kyrgyzstan. The program addressed strategy, business transformation and management capabilities.
Aleksei Veretenov participated in a Chamber of Commerce and Industry meeting in Bishkek, Kyrgyzstan. The contribution addressed business development and management capabilities.
Aleksei Veretenov spoke at FINNEXT Asia in Uzbekistan on the business models shaping Central Asian financial markets. Using super-app development cases, he examined opportunities to develop banking businesses and customer propositions.
Aleksei Veretenov participated in FinnoWay Armenia in Armenia. The professional discussion addressed the digital future, technology development and cooperation between business and government.
Aleksei Veretenov participated in the UWED / ADGM securitisation roundtable in Uzbekistan. The discussion addressed access to capital for banks and businesses through the development of financial instruments.
Aleksei Veretenov spoke at Customer Contact Week in Russia on customer experience and business transformation. The contribution connected changes in customer engagement with the development of business models and management practice.
Aleksei Veretenov spoke at Matena HR Expo in Armenia on leadership and organisational development. The contribution addressed management practices, team development and the role of corporate culture in business change.
Aleksei Veretenov contributed to a professional session on banking development in Kazakhstan. The session addressed customer experience, business diagnostics and strategic priorities.
Aleksei Veretenov spoke at a Credit Information Association meeting in Bishkek, Kyrgyzstan. The discussion explored financial services business models and the relationship between customer experience and business development.
Aleksei Veretenov participated in Customer Contact Week — March 2025 in Russia. The contribution addressed customer relationships and contact management.
Aleksei Veretenov spoke at Centras HRD Conference in Kazakhstan on leadership and corporate culture. The discussion addressed the role of executives and management teams in delivering business change.
Aleksei Veretenov spoke at FINNEXT Asia in Uzbekistan on banking business models and customer experience. The discussion addressed financial services development and changing relationships between banks and their customers.
Aleksei Veretenov spoke at the Digital Kazakhstan PLUS Forum in Kazakhstan. His contribution to the banking discussion addressed financial business transformation and competitive business models as digital services develop.
Aleksei Veretenov spoke at Customer Contacts Week in Russia on the human role in the digital age. The contribution explored customer-centric culture and the aspects of customer engagement that remain important as AI develops.
Aleksei Veretenov spoke at the Khorgos / BCC international business meeting at the cross-border venue of Khorgos. The contribution addressed international business development and partnerships between the Chinese and Kazakh markets.
Aleksei Veretenov spoke at Completo Marketing Summer in Russia on developing long-term B2B relationships. He examined the transition from individual service interactions to meaningful, relevant dialogue with business customers.
Aleksei Veretenov participated in Digital Marketing Forum — Tashkent, 2024 in Uzbekistan. The contribution addressed marketing and digital transformation.
Aleksei Veretenov spoke at an Alfa-Bank event in Novosibirsk, Russia, on business strategy and transformation. The talk addressed business-model change and the practical execution of strategic priorities.
Aleksei Veretenov spoke at an Alfa-Bank event in Kazan, Russia. The contribution addressed digitalisation and business development, connecting technology changes with a company’s management objectives.
Aleksei Veretenov spoke at FINTECH360 in Yerevan, Armenia, about moving from product-led banking to customer life-cycle management. The talk connected financial services development with the building of long-term customer relationships.
Aleksei Veretenov participated in Rosatom — corporate culture, 2023 in Russia. The contribution addressed corporate culture as a competitive advantage.
Aleksei Veretenov took part in Rosatom’s roundtable at the XXIV Yasin Conference in Russia. The discussion addressed the human-centred transformation of corporate culture and its connection with business management.
Aleksei Veretenov spoke at B2B CX Day in Russia about the opportunities and constraints of customer-centric business models. The contribution explored B2B development through customer experience and long-term relationships.
Aleksei Veretenov spoke at the Gdengi! business meetup in Russia on customer relationship management tools. The talk connected segmentation and customer engagement with commercial growth objectives.
Aleksei Veretenov spoke at Customer Contacts Week in Russia on customer experience and customer relationships. The discussion examined how customer engagement can be organised around business development objectives.
Aleksei Veretenov joined Rustem for an online conversation about marketplace stores. The discussion addressed business development and commercial models for digital marketplaces.
Aleksei Veretenov spoke at B2B CX Day in Russia on moving from service quality to relationship quality. The talk focused on relevant, meaningful dialogue with business customers and the development of long-term commercial relationships.
Aleksei Veretenov took part in an interview for the Trusted Business project in Russia. The conversation addressed business, management practice and experience in developing companies.
Aleksei Veretenov participated in Kazan Digital Week / Ak Bars Bank in Russia. The contribution addressed customer experience and the experience economy.
Aleksei Veretenov contributed as a guest speaker to ANIF’s export development program in Armenia. The sessions addressed business models, customer relationships and preparation for international expansion.
Aleksei Veretenov joined Nini Karseladze for the online discussion Agile Development Culture. The conversation explored Agile and management mindset, including the connection between ways of working, corporate culture and readiness for change.
Aleksei Veretenov contributed to a working session on transforming banking customer engagement in Russia. The session addressed processes and management approaches for developing customer relationships.
Aleksei Veretenov spoke at DX Day in Russia on why corporate culture determines transformation outcomes. The talk examined the role of management practices and team behaviour in delivering digital change.
Senteo’s team practice is represented at an Inter RAO business breakfast in Russia. Michael Ruckman presents material on customer experience and relationship transformation.
Aleksei Veretenov participated in the professional webinar HR Management — 2020. The discussion addressed organising remote work.
Aleksei Veretenov spoke in a DBA setting in Russia on business strategy and transformation. The talk connected strategic choices with a company’s business model and the execution of management change.
Aleksei Veretenov spoke at an HR Kitchen webinar on leadership in the digital age. The discussion connected corporate culture development with changes in management models and teamwork.
Aleksei Veretenov participated in Loyalty World Forum — 2020 in Russia. The contribution addressed loyalty through relationship quality.
Aleksei Veretenov participated in Sberbank — leadership in the digital age in Russia. The contribution addressed leadership and guiding change.
Senteo’s team practice is represented at a digital transformation program in Russia. Michael Ruckman presents material on customer experience and new forms of innovation.
Aleksei Veretenov spoke at a Center-Game / Edutainment webinar. He examined how companies organise remote work, including employee collaboration and the role of leaders.
Aleksei Veretenov participated in the professional webinar BBI — Leadership in the Digital Age. The discussion addressed leadership and change in digitalisation.
Senteo’s team practice is represented at the online tceh Digital Mindset conference. Michael Ruckman presents material on leadership in the digital age.
Aleksei Veretenov participated in KinderMBA Global — expert session in Russia. The contribution addressed banking product development.
Aleksei Veretenov spoke at a webinar on employee productivity in remote work. The discussion addressed team wellbeing, employee collaboration and management practices in a remote environment.
Aleksei Veretenov participated in the professional webinar EY Academy — webinar. The discussion addressed remote customer interaction.
Aleksei Veretenov participated in the professional webinar B2B / SAP — April 2020. The discussion addressed remote engagement with business customers.
Aleksei Veretenov participated in the professional webinar Webinar — remote customer interaction. The discussion addressed customer processes in a remote environment.
Aleksei Veretenov participated in B2B CX Day — March 2020 in Russia. The contribution addressed developing corporate culture.
Aleksei Veretenov participated in a professional session on bank digitalisation and transformation in Russia. The discussion addressed banking business models and changes in customer engagement.
Aleksei Veretenov participated in Cyber HR — 2020 in Russia. The contribution addressed how employee experience shapes customer experience.
Aleksei Veretenov spoke at Retail Real Estate Management in Russia. The talk explored the transition from service delivery to customer experiences and relationships in retail and shopping centres.
Aleksei Veretenov spoke at Inter RAO’s Corporate Innovation Systems seminar in Russia. He examined digital transformation and corporate culture as connected aspects of a company’s strategic development.
Aleksei Veretenov participated in Customer Contact Management — 2019 in Russia. The contribution addressed connecting employee and customer experience.
Senteo’s team practice is represented at ProductSense in Minsk, Belarus. Michael Ruckman presents material on experiential innovation.
Aleksei Veretenov contributed to the Financial University’s Digital Mindset for Leaders program in Russia. The session addressed leadership and digital transformation, connecting management mindset with strategic business change.
Aleksei Veretenov participated in CX Forum — 2019 in Russia. The contribution addressed customer experience strategy.
Aleksei Veretenov participated in the Mozaika working session in Russia. The discussion addressed practical business models built around long-term customer relationships.
Aleksei Veretenov participated in Customer Day — 2019 in Russia. The contribution addressed what underpins a customer experience strategy.
Aleksei Veretenov participated in Customer Service Summit — 2019 in Russia. The contribution addressed challenges in becoming customer-centric.
Aleksei Veretenov participated in CRE Summit — 2019 in Russia. The contribution addressed customer experience in commercial real estate.
Aleksei Veretenov participated in Business meeting — Dubai, 2019 in United Arab Emirates. The contribution addressed customer experience and business transformation.
Aleksei Veretenov participated in Loyalty World Forum — 2019 in Russia. The contribution addressed loyalty strategy.
Senteo’s team practice is represented at the Customer Day workshop series in Russia. Michael Ruckman presents material on customer relationship management.
Aleksei Veretenov participated in Customer Contacts in Finance — 2019 in Russia. The contribution addressed the future of contact centres in a digital world.
Aleksei Veretenov participated in CX Forum — 2018 in Russia. The contribution addressed customer experience management.
Aleksei Veretenov participated in ICSC — India, 2018 in India. The contribution addressed from customer experience to long-term relationships.
Aleksei Veretenov participated in Customer Day — 2018 in Russia. The contribution addressed customer experience and business development.
Aleksei Veretenov took part in a Future Banking interview in Russia on customer experience development. The conversation addressed banking trends and the changing role of banks in customer relationships.
Aleksei Veretenov spoke at an SME transformation event in Russia. The talk explored servitisation: moving from individual product sales to a service-based business model and longer-term customer relationships.
Aleksei Veretenov spoke at Russian Business Week in London, United Kingdom. His contribution addressed business and management change, connecting a company’s strategic objectives with the development of management practice.
Aleksei Veretenov contributed to a Rosatom professional program in Russia on transformation management. The program addressed change management models in a digital environment, with Irina Roganova among its speakers.
Aleksei Veretenov spoke at an SAP event in Russia on transformation governance models. The talk connected strategy and organisational change with the practical execution of business transformation.
Aleksei Veretenov participated in Customer Day / Future Day — 2017 in Russia. The contribution addressed relationship-based business models.
Aleksei Veretenov took part in a MediaMetrics broadcast in Russia on the changing role of banks. The conversation addressed changes in the banking industry and the bank’s place in customers’ daily lives.
Aleksei Veretenov took part in the Cyber Banking program on MediaMetrics, Russia. The discussion addressed customer-centricity in the digital era and the changing relationship between a bank’s business model and customer engagement.
Aleksei Veretenov participated in Customer Focus Banking Forum — 2017 in Russia. The contribution addressed customer-centric banking.
Aleksei Veretenov participated in Loyalty World Forum — 2017 in Russia. The contribution addressed loyalty and long-term customer relationships.
Aleksei Veretenov participated in ICSC — India, 2017 in India. The contribution addressed experiential marketing.
A Future Banking publication presents Senteo’s team experience of Alfa 3.0 transformation in Russia. Michael Ruckman discusses banking business-model change and the delivery of transformation initiatives.
A banking customer experience case is represented in professional practice materials prepared for the Lafferty award in Ireland. The card records experience in preparing and presenting a banking case.
Aleksei Veretenov participated in the Small Big News business interview in Russia. The recording presents a professional conversation about business and management experience.
Senteo’s team practice is represented at a customer relationship management webinar. Michael Ruckman presents material on customer relationships in banking and retail.
Aleksei Veretenov participated in the professional webinar Customer segmentation webinar. The discussion addressed segmentation and customer value.
Aleksei Veretenov participated in Marketing Applied — LIM in United States. The contribution addressed applied marketing.
Senteo’s team practice is represented at BAI Retail Delivery in the United States. Michael Ruckman presents material on retail banking and customer experience.
Aleksei Veretenov participated in EFMA — United Kingdom in United Kingdom. The contribution addressed customer experience in mass affluent banking.
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