Alfa-Bank (Russia)
Alfa-Bank (Russia) — Alfa 3.0 transformation
Alfa 3.0 transformation, connecting the bank’s strategy with its business model, long-term customer relationships and change execution.
Aleksei Veretenov
Projects and Case Studies
Experience in strategy, corporate governance and transformation across banks, financial businesses and diversified groups. Each case describes the objective, role, approach and outcome.
Featured
Featured
Click
Click — strategy and customer-centric business model transformation
Click’s transformation strategy, developing a customer-centric business model, service proposition and growth opportunities, with implementation support.
Bank CenterCredit + Alfa-Bank Kazakhstan
Bank CenterCredit + Alfa-Bank Kazakhstan — integration
Integration of Bank CenterCredit and Alfa-Bank Kazakhstan, supporting the creation of a unified bank and strategy execution through the merger.
All projects
Alfa-Bank (Russia)
Alfa-Bank (Russia) — customer subsegmentation
Customer subsegmentation to support more relevant propositions and the development of the bank’s customer and commercial model.
Alfa-Bank (Belarus)
Alfa-Bank (Belarus) — strategy and digital transformation
Bank strategy and digital transformation, developing the customer and product model, technology, corporate culture and management system.
Alfa-Bank (Ukraine)
Alfa-Bank (Ukraine) — strategy and customer-centric model
Retail banking strategy and development of a customer-centric model connecting propositions with customer needs and relationships.
Ak Bars Bank and group
Ak Bars Bank and group — end-to-end transformation
Comprehensive bank and group transformation, aligning the strategic vision and changing the business model across customer-facing functions and internal operations.
PFPG / Ural FD (Klyukva)
PFPG / Ural FD (Klyukva) — banking and telecom integration
Full-scale transformation of Ural FD and development of a cross-industry group model connecting banking and telecommunications services.
BNP Paribas
BNP Paribas — segmentation model for headquarters and the international group
A common segmentation and customer model for BNP Paribas, designed for adaptation across the international group’s markets.
Ukrsibbank / BNP Paribas
Ukrsibbank / BNP Paribas — integration and everyday banking
Bank integration and business-model transformation, developing everyday financial services, optimising the network and addressing corporate culture.
Rosbank / Société Générale Vostok
Rosbank / Société Générale Vostok — integration and customer strategy
Customer strategy and development of everyday banking services, aligning decisions with the head office and supporting implementation.
Citibank / Citigroup
Citibank / Citigroup — distribution model
Development of the bank’s distribution model and approach to customer engagement channels.
Mastercard
Mastercard — everyday banking and transaction activity
Development of everyday banking services and customer transaction activity across banks in several CIS markets.
Ardshinbank
Ardshinbank — customer subsegmentation
Customer subsegmentation as a foundation for the development of Ardshinbank’s customer and commercial model.
Ameriabank
Ameriabank — data-driven strategy and segmentation
Customer analytics, segmentation and data-informed strategy to support proposition personalisation and identify new revenue opportunities.
Asakabank
Asakabank — growth diagnostics to inform strategy
Strategic business assessment and systematic identification of growth opportunities to inform the bank’s strategy.
Eldik Bank
Eldik Bank — diagnostic assessment and initiative portfolio
Comprehensive assessment of Eldik Bank and the group, identifying growth opportunities and developing an initiative portfolio with an implementation plan.
Eldik Bank / group
Eldik Bank / group — strategy for a financial and technology group
A financial and technology group strategy, aligning Eldik Bank, Beeline Kyrgyzstan and related businesses, group synergies and international initiatives.
Eldik Bank
Eldik Bank — international funding
International financing strategy, preparing the bank for capital market access and supporting the group’s development initiatives.
Beeline Kyrgyzstan
Beeline Kyrgyzstan — strategy and group integration
Beeline Kyrgyzstan’s strategy, aligning the telecommunications business with banking activities and the group’s development model.
Nikoil Bank / TBC
Nikoil Bank / TBC — strategy and integration planning
Nikoil Bank’s strategy and customer-centric model, including assessment of a potential integration scenario with TBC.
KWIKPAY
KWIKPAY — adviser to the shareholder
Advising a KWIKPAY shareholder on strategy, partnerships and the international expansion of the payment platform.
360 Federal Credit Union
360 Federal Credit Union — transformation and efficiency
Customer-centric transformation of a credit union, developing its customer, product and organisational model and improving operational effectiveness.
Clearing House Bank
Clearing House Bank — diagnostics and strategy
Assessment of the banking business and development of strategic priorities aligned with shareholder objectives.
Demir Bank
Demir Bank — growth discovery, strategy and budget
Strategic discovery and a systematic search for business growth opportunities, followed by a strategic plan and budget.
Asia-Pacific Bank
Asia-Pacific Bank — customer model diagnostics
Assessment of the bank’s customer model, identifying growth opportunities and priorities for the transition to customer-centric banking.
FIA-Bank
FIA-Bank — retail banking strategy and transformation
Increasing bank value through retail banking strategy and transformation.
BelVEB / group
BelVEB / group — ecosystem strategy
Group ecosystem strategy and development of a business model based on long-term customer relationships.
BNP Paribas / Bank of the West
BNP Paribas / Bank of the West — strategic discovery
Strategic assessment of Bank of the West to inform development priorities for the banking business.
Petrocommerce Bank
Petrocommerce Bank — strategy and execution system
Development of the bank’s strategy and execution system, translating strategic priorities into an implementation program.
Promsvyazbank
Promsvyazbank — strategic projects with PwC
Strategic projects and sessions for Promsvyazbank delivered as Senteo team experience with PwC.
PSB
PSB — service ecosystem for marketplace sellers
An ecosystem of banking and non-banking services for marketplace sellers, including online and mobile banking functionality.
PSB
PSB — unified technology platform
Development of a common technology platform for end-to-end digital processes and business customer engagement.
VTB
VTB — systematic customer experience development across the network
Systematic development of customer experience across the branch network and improvement of customer interaction quality.
Bank ZENIT
Bank ZENIT — customer experience strategy
Development of a customer experience strategy for Bank ZENIT.
RosEvroBank
RosEvroBank — discovery, strategy and strategy sessions
Assessment of growth opportunities, development of the bank’s strategy and work on management decisions through strategic workshops.
Raiffeisenbank
Raiffeisenbank — executive roles, integration and CRM
Development of telemarketing, direct sales and CRM through in-house management roles, including integration of customer processes and teams.
Impexbank
Impexbank — in-house role and unified Siebel CRM
Implementation of a common Siebel CRM to connect customer processes across the bank’s departments.
FINCA Bank
FINCA Bank — customer model and rapid implementation
Transformation of FINCA Bank’s customer model through practical changes in customer experience and operational effectiveness.
Bai-Tushum
Bai-Tushum — strategic initiatives and profit growth
Development and launch of strategic initiatives across the bank’s product model, distribution, customer relationships and corporate culture.
NOMOS-Bank
NOMOS-Bank — network development and strategic initiative execution
Development of the banking network and transfer of strategic initiative execution practices to the management team.
Otkritie Financial Corporation Bank
Otkritie Financial Corporation Bank — sales and CRM
Sales and CRM development using customer wallet assessment and priorities for customers with a high risk-adjusted return on capital.
Unistream
Unistream — payments business development strategy
Development of a growth strategy for an international money transfer and financial services business.
Top-five Kazakhstan bank
Top-five Kazakhstan bank — macroeconomic foundation for strategy
Macroeconomic analysis to align the bank’s strategy, budget, risk appetite and funding with market scenarios.
Alsep
Alsep — fintech strategy and execution system
Alsep’s fintech platform strategy and an 18-month execution system, addressing key constraints and growth opportunities.
Svyaznoy
Svyaznoy — retail network and banking model launch
Development of the retail customer experience and preparation of propositions and processes for a banking business launch.
ANIF
ANIF — investment strategy and institutional development
ANIF’s investment strategy, developing an initiative portfolio, international partnerships and co-investment institutions in Armenia.
ARFI
ARFI — crowdfunding investment platform
Development of the ARFI investment platform, covering strategy, corporate governance and investor engagement.
East Capital
East Capital — portfolio bank development
Development of portfolio banks with East Capital through strategy, business-model improvement and a focus on business value.
EMC
EMC — growth strategy and international development
EMC healthcare group growth strategy, developing its customer model, new products, partnerships and international opportunities.
EMC × T-Private (T-Bank)
EMC × T-Private (T-Bank) — a financial and healthcare partnership
A cross-industry partnership between EMC and T-Bank, developing a combined financial and healthcare proposition for premium banking customers.
MEDSI
MEDSI — customer model, subscriptions and Premium
Healthcare business-model transformation through long-term customer relationships, subscription services, integrated solutions and MEDSI Premium.
Medscan
Medscan — digital channel creation and transfer
Remix Media created, developed and transferred a digital channel to the healthcare network as a standalone asset.
SIBUR
SIBUR — stage-gate model and project transformation
Senteo team experience: stage-gate project management and project transformation to support change execution in an industrial company.
Severstal
Severstal — product entrepreneurship model
Senteo team experience: launching and scaling a product and entrepreneurial approach across an industrial company’s functions and production operations.
Rosatom
Rosatom — data science and product initiatives
Personal and team projects: strategic sessions, data work and a product initiative model at Rosatom.
ChelPipe
ChelPipe — customer and commercial transformation
Customer and commercial transformation of an industrial company, developing long-term relationships with business customers.
MegaFon
MegaFon — customer model and transformation
Transformation of a telecommunications operator’s customer model through technology, new propositions, corporate culture and customer experience.
Atlant-M
Atlant-M — customer-centric transformation of an automotive retail group
Customer-centric transformation of an automotive dealer group and development of sales and service processes.
IKEA
IKEA — customer experience events
Design and delivery of customer experience events for IKEA’s Russian business.
Inter RAO
Inter RAO — transformation workshops
Practical transformation workshops for the management team of the Inter RAO energy group.
Prosveshcheniye Publishing House
Prosveshcheniye Publishing House — learning diagnostics and strategy
Assessment and development strategy for the learning system of the Prosveshchenie publishing business.
Retail UA
Retail UA — customer-oriented strategy for an insurer
Development and implementation support for a customer-centric strategy at the Ukrainian insurer Retail UA.
Utkonos
Utkonos — logistics, customer model and strategy
Assessment of Utkonos’s customer model and logistics, identification of growth opportunities and definition of strategic priorities for the online retailer.
21vek.by
21vek.by — growth diagnostics
Systematic identification of growth opportunities for 21vek.by in Belarus and development of management priorities through strategy sessions.
Yuvelirochka
Yuvelirochka — CRM and hybrid sales channels
Development of Yuvelirochka’s customer model through growth diagnostics, CRM and the combination of digital and physical sales channels.
Rosinter Restaurants Holding
Rosinter Restaurants Holding — customer experience and strategy
Customer experience assessment, strategy and new concept development for the multi-brand Rosinter restaurant group.
Agency for Strategic Initiatives
Agency for Strategic Initiatives — corporate openness to innovation
Development of a corporate innovation openness model for the Agency for Strategic Initiatives, connecting technology, management, processes and people.
Ministry of Justice of Georgia
Ministry of Justice of Georgia — one-stop public services
Senteo team experience: a citizen-centred service concept for Georgia’s Public Service Hall, bringing services from multiple agencies into a one-stop model.
Tatarstan Resident Card
Tatarstan Resident Card — an integrated service ecosystem
The Tatarstan Resident Card was one workstream within Ak Bars Bank’s transformation, connecting public, social and financial services.
Russian Ministry of Finance
Russian Ministry of Finance — financial literacy
Development of proposals for a public financial literacy strategy within a Russian Ministry of Finance project workstream.
IIDF
IIDF — project acceleration and international development
Support for the acceleration, systematic development and international expansion of Internet Initiatives Development Fund projects.
SKOLKOVO
SKOLKOVO — digital transformation for exporters and Global Shift
Design and delivery of SKOLKOVO modules for exporters and the Global Shift program, covering business-model transformation, international development and distribution models.
UNLV
UNLV — financial literacy and personal finance
Personal finance education for University of Nevada, Las Vegas students through the Dreamspace Community and UNLV partnership.
Technoeconomics
Technoeconomics — working group on Russia’s strategic agenda
Expert working-group contribution on the role of technoeconomics in Russia’s strategic agenda.
ESG projects
ESG projects — ratings and access to finance
ESG advisory for companies in the CIS and international markets, covering rating preparation, investment attractiveness and access to financing.
X8Team
X8Team — investment, development and exit
Creation and investment development of X8Team, a group of technology and operating businesses serving marketplaces, followed by an exit through a stake sale.
TandemSeller
TandemSeller — technology partner for marketplaces
Investment development of TandemSeller within X8Team, providing services and technology to launch and grow marketplace stores.
Pandora 10
Pandora 10 — marketplace analytics and exit
Development of the Pandora 10 analytics platform, integration with the marketplace ecosystem and investment exit through a stake sale.
Remix Media
Remix Media — media business creation and CIS expansion
Launch of Remix Media, development of its operating model and expansion into CIS markets as part of Interise Group.
Sensory Lab
Sensory Lab — neurosensory research
Investment development of Sensory Lab, a neurosensory research practice applying its methods to Interise Group business projects.
CoinPlace
CoinPlace — investment in tokenisation and crypto infrastructure
Investment in CoinPlace and development of its tokenisation and crypto-infrastructure platform in China and Russia.
MA Pizza
MA Pizza — investment, franchising and sale
Investment development of the Ma Pizza chain, development of its franchise model and subsequent exit from the restaurant business.
Dreamspace Community
Dreamspace Community — personal finance and financial education
Development of the Dreamspace Community financial planning service in the US and partnerships with corporate, government and educational organisations.
Menchie’s Frozen Yogurt
Menchie’s Frozen Yogurt — development of five restaurants
Development of five Menchie’s Frozen Yogurt restaurants in the United States through a business partnership.
EVV Beta
EVV Beta — revenue leakage and bank profitability
Development with EVV Beta of projects to identify revenue leakage and improve bank profitability in the CIS and Canada.
SAP
SAP — CRM and customer experience partnership
Development of a partnership with SAP in the US and Russia, connecting CRM technology with customer experience management methodology.
SkyBranch
SkyBranch — creation of a B2B contact centre
Creation and development of SkyBranch, an outsourced B2B contact centre.
Vizuators
Vizuators — BI and end-to-end analytics
Development of Vizuators, Interise Group’s practice in end-to-end BI analytics, management dashboards and data-driven solutions.
Interise Group
Interise Group — creation and development of a business group
Creation and development of Interise Group through group strategy, new business areas, partnerships and investment in the execution of systemic business change.
Global Customer Choice Index (GCCI)
Global Customer Choice Index (GCCI) — customer experience research
Compare customer experience and the factors shaping financial institution choice, identifying opportunities to develop sales and customer relationships.
International bank and payment system
International bank and payment system — corporate governance
Board-level strategy, corporate governance and international development for a unified banking and payments business.
Euroset
Euroset — early operational management experience
Operational management of a Euroset store, covering sales, team leadership and daily retail operations.
Customer Experience Culture Index (CXCI)
Customer Experience Culture Index (CXCI) — customer experience culture
Development and delivery of CXCI, a comparative study of customer experience culture in banks across Russia, Belarus and Ukraine.
Customer Experience Index (CEI)
Customer Experience Index (CEI) — international customer experience research
The international CEI research practice: comparative customer experience assessment in Europe, the CIS and Türkiye, including projects for US clients.
TBC
TBC — Go Global and international development
Strategic development of TBC’s international expansion approach, covering new market selection and adaptation of its customer business model to local conditions.
TBC Bank (Georgia)
TBC Bank (Georgia) — transformation from corporate to retail banking
Senteo team experience: TBC Bank’s transformation in Georgia from a predominantly corporate bank to a retail model, covering propositions, distribution, culture and communications.
A bank in Kazakhstan
A bank in Kazakhstan — post-acquisition integration and growth strategy
Post-acquisition integration of a bank in Kazakhstan under international ownership and development of its future business strategy.
ANIF / AYG-1
ANIF / AYG-1 — 200 MW solar power project
ANIF investment portfolio: a 200 MW solar project developed by ANIF with UAE-based Masdar.
ANIF / Fly Arna
ANIF / Fly Arna — launch of a national low-cost airline
ANIF investment portfolio: aNIF and Air Arabia established a joint venture to launch Armenia’s national low-cost airline.
ANIF / Entrepreneur + State
ANIF / Entrepreneur + State — anti-crisis investment fund
ANIF investment portfolio: aNIF created a co-investment vehicle for Armenian companies in response to the pandemic’s economic effects.
ANIF / Global Connect
ANIF / Global Connect — international logistics expansion
ANIF investment portfolio: aNIF invested in freight operator Global Connect to expand its owned fleet and international capacity.
ANIF / Apaga Projects
ANIF / Apaga Projects — tourism and regional infrastructure
ANIF investment portfolio: aNIF invested in Apaga Resort and Yell Extreme Park in Tavush to expand tourism infrastructure.
ANIF / From Seed to Farm
ANIF / From Seed to Farm — integrated agricultural supply chain
ANIF investment portfolio: aNIF and Yeremyan Projects established a joint venture producing feedstock for the group’s agricultural operations.
ANIF / Hard Rock Cafe Yerevan
ANIF / Hard Rock Cafe Yerevan — international franchise launch
ANIF investment portfolio: aNIF co-invested in launching the international Hard Rock Cafe restaurant franchise in Yerevan.
ANIF / Clinic of Modern Surgery
ANIF / Clinic of Modern Surgery — healthcare infrastructure investment
ANIF investment portfolio: an ANIF anti-crisis portfolio investment supporting the Clinic of Modern Surgery’s planned capacity and service expansion.
ANIF / EU-Armenia SME Fund
ANIF / EU-Armenia SME Fund — growth capital for private businesses
ANIF investment portfolio: aNIF committed capital to a fund managed by Amber Capital Armenia alongside European institutional partners.
ANIF / Solis
ANIF / Solis — solar energy through the EU-Armenia SME Fund
ANIF investment portfolio: solis is a portfolio investment of the EU-Armenia SME Fund, in which ANIF was an investor. The project involves a 4 MW solar plant.
ANIF / SIS Natural
ANIF / SIS Natural — international expansion of a food producer
ANIF investment portfolio: an EU-Armenia SME Fund portfolio business producing juices and preserved food under Yan and SIS brands.
ANIF / Enteria
ANIF / Enteria — 2 MW solar power project
ANIF investment portfolio: the EU-Armenia SME Fund invested in a solar plant operated by Enteria in Gegharkunik.
ANIF / ACX
ANIF / ACX — digital asset services and technology capability
ANIF investment portfolio: eU-Armenia SME Fund invested in ACX, a technology services provider to the digital asset industry.
ANIF / IM TOON
ANIF / IM TOON — modular housing concept
ANIF investment portfolio: aNIF developed a concept for affordable, energy-efficient modular homes using Armenian architectural references.
ANIF / Trade Promotion
ANIF / Trade Promotion — export training and international expansion
Equip owners and managers with practical tools for international expansion, business models and distribution.
ANIF / Investment climate
ANIF / Investment climate — corporate law and PPP reforms
ANIF investment portfolio: aNIF participated in legislative initiatives affecting company law and public-private partnership frameworks in Armenia.
UBPAY
UBPAY — launch, strategy and international expansion
Support for launching a payments business in Armenia, developing its strategy and pursuing international expansion.
QNB Bank A.Ş.
QNB Bank A.Ş. — business discovery and maturity model
Business discovery for QNB Bank A.Ş. in Türkiye and development of a maturity model for a structured assessment of the bank’s development.
Finik
Finik — payments and international expansion
Strategic partnership supporting expansion of the Kyrgyz payments project into Uzbekistan, Indonesia, Singapore, China and CIS markets.
Otkritie Financial Corporation
Otkritie Financial Corporation — factoring integration and strategy
Integration of factoring businesses and development of a unified business model, proposition and sales channels.
A bank in Kazakhstan
A bank in Kazakhstan — corporate banking and CIB development
Development of acquisition, lending and service models for mid-sized and large corporate clients.
Alfa-Bank
Alfa-Bank — mid-corporate banking development
Launch and development of a mid-corporate business line covering acquisition, products and service.
Alfa-Bank
Alfa-Bank — digital products, data and customer operations
Team experience in digital services, customer operations, data analytics and business banking products.
Alfa-Bank
Alfa-Bank — technology infrastructure and development environment
Project experience in developing bank technology infrastructure and the software development environment.
Nadra Bank
Nadra Bank — customer and business model transformation
Transformation of retail, small business and private banking across products, branch network and customer experience.
Beeline Russia
Beeline Russia — financial services and cross-industry development
Project experience at the intersection of telecommunications, banking and payments.
Telefónica
Telefónica — customer channels and digital communications
Customer journey and service model design connecting technology and communications.
Vremena Goda shopping centre
Vremena Goda shopping centre — customer experience
Development of the shopping centre’s customer environment, shared spaces, navigation and communications.
IBM
IBM — bank of the future concept
A banking environment concept connecting customer experience and technology.
No materials match your search.