Aleksei Veretenov
Research into customer experience and the factors shaping financial institution choice. Country studies, comparative analysis and insights for strategy and business development. The overall research practice spans 17 countries.
Featured
A study of how customer experience, interaction quality and channel design influence the choice of financial institution, providing a basis for customer strategy and development priorities.
A study of how customer experience, interaction quality and channel design influence the choice of financial institution, providing a basis for customer strategy and development priorities.
A study of how customer experience, interaction quality and channel design influence the choice of financial institution, providing a basis for customer strategy and development priorities.
A study of how customer experience, interaction quality and channel design influence the choice of financial institution, providing a basis for customer strategy and development priorities.
A study of how customer experience, interaction quality and channel design influence the choice of financial institution, providing a basis for customer strategy and development priorities.
A study of banking customer experience in Uzbekistan as digital channels develop and banking business models evolve.
A further assessment of banking customer experience in Kyrgyzstan, highlighting strengths and gaps in customer interactions.
A country study of banking customer experience in Uzbekistan, comparing interaction quality and identifying opportunities to improve service and customer relationships.
A country study of banking customer experience in Kyrgyzstan, comparing interaction quality and identifying opportunities to improve service and customer relationships.
A country study of banking customer experience in Kazakhstan, comparing interaction quality and identifying opportunities to improve service and customer relationships.
A country study of banking customer experience in Azerbaijan, comparing interaction quality and identifying opportunities to improve service and customer relationships.
A country study of banking customer experience in Armenia, comparing interaction quality and identifying opportunities to improve service and customer relationships.
An assessment of banking customer experience in Dushanbe using CEI, supporting comparisons of service quality and consistency.
A comparative study of customer interaction culture in banks in Moscow, Kyiv and Minsk, examining individual contact, teamwork and the service environment.
A study of employee–customer interactions and the way corporate culture is expressed in banking service.
A general overview of approaches to customer scenario research in Kyrgyzstan’s financial institutions and the development of management insights. The professional practice includes collecting and using research and methodology materials, alongside materials from the Chamber of Independent Directors of the Kyrgyz Republic.
Professional materials from Tbilisi Finance Summit for examining Georgia’s financial market agenda. The collection supports regional analysis and the preparation of professional discussions on financial business development.
A practical overview of how customer scenario research supports banking development in Uzbekistan. It examines how customer interaction analysis can inform strategic priorities, proposition development and customer journey improvements.
A Senteo study of customer interaction culture in Turkish banks. It examines individual customer contact, teamwork and the service environment as connected elements of customer experience.
A self-assessment tool for management teams to examine how business models and everyday practices reflect customer needs. It structures discussion of strengths, organisational gaps and customer experience development priorities.
A methodology tool for structured assessment of customer scenarios in shopping centres. It helps examine interaction quality, customer journey consistency and areas requiring management attention.
A Senteo study of banking customer experience in Russia in 2012. The edition illustrates the development of approaches to assessing customer scenarios, interaction quality and service consistency.
A Senteo study of banking customer experience in Russia in 2010. The edition illustrates the development of approaches to assessing customer scenarios, interaction quality and service consistency.
A Senteo study of banking customer experience in Russia in 2009. The edition illustrates the development of approaches to assessing customer scenarios, interaction quality and service consistency.
A Senteo study of banking customer experience in Russia in 2008. The edition illustrates the development of approaches to assessing customer scenarios, interaction quality and service consistency.
A Senteo study of banking customer experience in Russia in 2007. The edition illustrates the development of approaches to assessing customer scenarios, interaction quality and service consistency.
Aleksei Veretenov co-authored the first edition of the declaration with Arsen Dallakyan and a team of experts in strategy, customer experience and business transformation. It explores how understanding human behaviour informs management models, customer experience and business strategy.
No materials match your search.