Aleksei Veretenov
Talks, interviews and discussions on strategy, banking, financial infrastructure, customer models and international business development.
Featured
Aleksei Veretenov and Alexey Maslov discuss the reshaping of global payments infrastructure, cross-border settlements and changes in how payment systems operate.
Aleksei Veretenov and Marcus Guest, founder of PowerMaps, discuss modern corporate strategy using Amazon as an example. The podcast explores Wardley Mapping: understanding value chains, changes in the business landscape and the basis for strategic choices.
Aleksei Veretenov and Sergey Andreev discuss the use of artificial intelligence in business. The podcast focuses on practical applications, economic value and the transition from AI experiments to management decisions.
Spot published a podcast in which Aleksei Veretenov and Rodion Latypov discuss banking transformation in Uzbekistan. The conversation explores business-model change, the economics of loyalty and the limits of copying Kaspi and WeChat.
The Technical Adviser channel published a podcast in which Aleksei Veretenov and Dmitry Reydman discuss Rostelecom’s corporate investments: selecting digital businesses, working with founders, moving from minority stakes to control and developing the portfolio.
At an HR Kitchen webinar, Aleksei Veretenov examines how digital transformation changes what is expected of leaders. Business models, corporate culture, remote work and gamification are considered as interconnected elements of management.
Aleksei Veretenov examines seven stages of the customer lifecycle and the role of gamification in relationship development. A separate section addresses loyalty in payment systems: how long-term customer value differs from simply offering cashback.
Aleksei Veretenov presents the findings of customer experience research into Armenian banks for 2023. The video assesses banking services from the customer’s perspective.
At Fintech 360 in Yerevan, Aleksei Veretenov, Yulia Lokotkova, Dmitry Peshnev-Podolsky and Vladislavs Boroviks discuss the limits of the neobank model and the role of management systems in banking development.
At Fintech 360 in Yerevan, Aleksei Veretenov examines the strategic choices involved in ecosystem development. How do the business model, centralised management and the economics of customer contact connect, and why does a collection of services not yet define a customer relationship model?
Aleksei Veretenov, Maria Shalina, Natalia Emelyanova and Galina Kurtygina discuss how to make customer centricity a principle of how a company operates. The conversation explores the role of service, marketing and customer relationships in business change.
Aleksei Veretenov examines the evolution of digital companies from a traditional organisation to a platform business model. The focus is on management systems, team development, gamification and the boundary between a platform and a marketplace.
Drawing on Alfa-Bank examples, Aleksei Veretenov examines the relationship between corporate culture and change execution. The discussion covers transformation management models, the spread of innovation and transformation design, from the initial concept to the team’s adoption of new approaches.
Aleksei Veretenov and Nini Karseladze discuss when Agile suits an organisation and how to assess its effectiveness. The conversation explores shared values, changes in management thinking and the leader’s role in turning transformation into results.
At the Gdengi! meetup, Aleksei Veretenov examines customer relationship management beyond the sales funnel. CRM, segmentation, development of smaller customers and cross-selling are considered as elements of a unified customer base management model.
At B2B CX DAY, Aleksei Veretenov explains the shift from individual service interactions to managing relationships with corporate customers. Feedback, CRM processes and relationship quality measurement are considered in the context of the company’s business model.
Aleksei Veretenov joins B2B business representatives to discuss customer communications and business resilience. Topics include team training, analytical services, NPS and CSI, and the relationship between customer metrics and revenue per customer.
Aleksei Veretenov examines customer relationship management within and beyond remote channels. The presentation focuses on customer journeys, feedback, analytics and the management decisions required to coordinate channels.
Aleksei Veretenov explores the relationship between business model evolution and the customer lifecycle. Using examples of communications, preboarding and gamification, he shows approaches to connecting individual interactions into a coherent customer funnel.
Aleksei Veretenov takes part in a Center-Game / Edutainment online workshop on remote and hybrid work. The discussion covers management models, employee experience and engagement, corporate culture and the connection between employee and customer experience.
At a Rosatom Corporate Academy roundtable held as part of the Yasin Conference, Aleksei Veretenov discusses human-centric transformation. His contribution focuses on organisational culture and team feedback as part of change management.
Aleksei Veretenov presents the findings of customer experience research into Kyrgyzstan’s banks for 2023. The review covers differences between retail and SME banking, changes in the indicators and opportunities to improve customer interactions.
Aleksei Veretenov and Dmitry Nefedov examine the economics of loyalty programmes: who funds rewards and how partnerships, personalisation and advertising monetisation work. The discussion focuses on the shift from discounts to influencing customer behaviour.
Aleksei Veretenov and Ilya Chernyshov, founder of SkyPay, discuss using cryptocurrency for everyday payments. The podcast focuses on the non-custodial model, payments infrastructure and the shift from holding digital assets to using them in practice.
Aleksei Veretenov and Konstantin Astashin discuss corporate disputes and mediation. The podcast focuses on the interests of the parties, negotiation and finding solutions that preserve business relationships.
Aleksei Veretenov and Tatiana Balashova discuss #tceh, an entrepreneurial hub associated with the Internet Initiatives Development Fund (IIDF). The conversation explores the professional community, knowledge sharing and the environment for developing technology businesses.
Aleksei Veretenov presents customer experience research into Armenian banks. The review covers the assessment methodology, differences between retail and business segments, and changes in the quality of customer interactions.
Aleksei Veretenov presents the findings of customer experience research into Kazakhstan’s banks. The focus is on changes in the indicators, consistency of customer experience and differences between retail and SME banking.
A conversation about entering new markets and building international business relationships.
Aleksei Veretenov, Eva Balasanyan, Dmitry Vakin, Nikolay Pashchenko and Hayk Karapetyan discuss banking loyalty. The panel explores service quality, the roles of employees and automation, customer dissatisfaction and long-term relationships.
Aleksei Veretenov takes part in a panel discussion on customer experience. Topics include the distinction between customer experience and service, team preparation and consistency across channels.
Senteo published a presentation of the Customer Experience Culture Index (CXCI). Aleksei Veretenov and Michael Ruckman examine the culture of bank employees’ interactions with customers and differences in the quality of customer contact.
Aleksei Veretenov presents the findings of customer experience research into Armenian banks for 2023. The video assesses banking services from the customer’s perspective.
At B2B CX DAY, Aleksei Veretenov explains the shift from individual service interactions to managing relationships with corporate customers. Feedback, CRM processes and relationship quality measurement are considered in the context of the company’s business model.
Center-Game / Edutainment published an online workshop in which Aleksei Veretenov examines remote and hybrid work. It covers management models, employee engagement, corporate culture and the link between employee and customer experience.
Dmitry Norka published an interview in which Aleksei Veretenov examines changes to the management model, the shift to customer-centricity, the choice of KPIs and the links between customer value, sales and change execution.
The Your Health Opportunities channel published a recording of the FINTECH360 panel. Aleksei Veretenov moderates; Dmitry Vakin, co-founder of Interise Group, and representatives of NABIX, SatisfAI and Oracle discuss loyalty management, banking ecosystems and BNPL services.
The Iron SIM channel published a podcast in which Aleksei Veretenov and Dmitry Nefedov discuss the economics of rewards, the difference between cashback and loyalty, customer retention and reward programme development.
Escaping the Drift published an episode in which John Gafford and Michael Ruckman, founder of Senteo, discuss how artificial intelligence affects business. The conversation focuses on the organisational and customer-model changes needed alongside technology adoption.
Senteo published a talk in which Michael Ruckman explores business priorities in the age of artificial intelligence: companies’ readiness to use new AI opportunities and rethink their approach to development.
Senteo presented the first module of Surviving & Thriving. Michael Ruckman and Marcus Guest discuss how the COVID-19 pandemic affects business, customer behaviour and relationships with employees and partners. An archival discussion of decisions in a rapidly changing environment.
Senteo published a video in which Michael Ruckman explains the differences between user experience, customer experience and lifetime experience. It also examines management roles and accountability for improving customer experience.
Senteo published an interview from the Customer Experience Forum. Michael Ruckman examines the differences between an ecosystem and a marketplace and explains why the terms should not be treated as interchangeable when designing a customer business model.
Senteo presented a discussion in which Michael Ruckman and John Berry of EFMA examine barriers to customer-centric banking, particularly the tension between short-term performance demands and long-term customer relationships.
Senteo published an analysis in which Michael Ruckman explains how to evaluate customer-experience work. It covers feedback loops, the Relationship Strength Score and choosing metrics for specific management objectives.
Senteo presented a video in which Michael Ruckman examines KPI selection for a customer-centric model, linking employee incentives, commercial objectives and the quality of customer relationships.
Senteo published an interview in which Michael Ruckman examines B2B customer-centricity through manufacturing-business challenges. It focuses on segmentation and customer-journey design as foundations for systematic work with corporate customers.
Senteo published a discussion in which Michael Ruckman and John Berry of EFMA explore the limits of NPS and the questions that reveal how customers perceive their bank and why they behave as they do.
Senteo presented a conversation in which Michael Ruckman and John Berry of EFMA discuss the bank’s role in helping customers achieve their goals. The episode explores moving beyond individual product promotion to create more meaningful value through data and expertise.
Senteo published a discussion in which Michael Ruckman and John Berry of EFMA examine internal barriers to customer-centricity: outdated organisational structures, management models and performance measures.
Senteo presented a conversation in which Michael Ruckman and Joe Pine discuss rethinking shopping centres: a new model of visitor relationships and opportunities to redesign formats during a crisis.
Senteo published a discussion in which Michael Ruckman and Mikhail Myagkov explore crisis decision-making, behavioural responses, applying game theory to engagement and the potential transformation of education.
Senteo presented a conversation in which Michael Ruckman and Stuart Lawson discuss leadership during a crisis, focusing on how leadership quality shapes an organisation’s ability to navigate rapid change.
The Fast Utility channel published a talk excerpt in which Michael Ruckman of Senteo explains how to demonstrate the economic value of a customer-centric model and the results of customer analytics to executives.
Infor-media Conferences published a video from Customer Service Summit 2019. Michael Ruckman, president of Senteo, examines the development of customer-centric business models.
Vizuators published an overview of key Tableau Desktop and Tableau Prep features introduced in recent years. This practical session helps analytics teams explore capabilities for data preparation and visualization.
Vizuators presented an open technical review of the Preferences.tps file. The team examines Tableau settings and ways to adapt the visualization environment to analysts' needs.
Vizuators published Tableau Challenges #11, part of its practical Tableau series. The session is aimed at professionals developing their data-visualization and BI-tool skills.
Vizuators published Tableau Challenges #17, part of its practical Tableau series. The session is aimed at professionals developing their data-visualization and BI-tool skills.
Vizuators published Tableau Challenges #20, part of its practical Tableau series. The session is aimed at professionals developing their data-visualization and BI-tool skills.
Vizuators presented the practical Tableau Challenges #24 session. Topics include localized month names, total-row formatting and cumulative percentiles—tasks encountered when preparing analytical views.
The Russian Speaking Tableau User Group published a recording of its meeting. Vadim Panasyuk of Vizuators discusses team development and training Tableau experts; other talks address AI in BI workflows and time-based analysis in dashboards.
The channel “Rukovodstvo k Luchshemu” published Vizuators' Delta BI tutorial. The video explains how to create lists, the counterpart of Tableau sets, and how to work with this feature in practice.
Vizuators presented an overview of Delta BI and a comparison with Tableau. The video helps analytics teams compare approaches to working with data and understand functional differences between the tools.
eNano published the talk Looking into the Future: Projects That Create Professions. Nikita Bukreev, head of SensoryLAB, examines how new technology projects give rise to professional fields and skills.
VK Video published a discussion from ARTLIFE FEST 2023. Nikita Bukreev, CEO of SensoryLAB, and fellow panellists examine how technology changes creative industries, art-content presentation and audience engagement.
The Miracle of Technology presented a segment about neuroperfumery. Nikita Bukreev and the SensoryLAB team take part in experimental testing of the claimed effects. The segment examines product claims rather than promoting claims about fragrances influencing behaviour.
FINTECH360 published the talk Embedded Marketing in a Phygital World. Alexandra Mironova, CEO and founder of Remix Media, examines embedded marketing in an environment combining digital and physical customer interactions.
Aleksei Veretenov and economist Yulia Tseplyaeva discuss how changes in the global economy affect decisions by businesses and investors. The podcast explores monetary conditions, interest rates, gold and the return of macroeconomics to corporate strategy.
Aleksei Veretenov and Arsen Dallakyan discuss behavioural approaches to business, human-centricity and a culture of self-realisation. The podcast explores how understanding human behaviour changes corporate culture, customer experience and management.
Aleksei Veretenov and Gennady Vanin discuss the executive labour market, leadership recruitment and team motivation. The podcast focuses on recruiting, job grading, long-term incentives (LTI) and executive career decisions.
Aleksei Veretenov and Nikolay Petelin discuss banking for entrepreneurs, customer service and corporate culture. The conversation explores building a business around entrepreneurs’ needs and linking team values to everyday management decisions.
Aleksei Veretenov and Danila Medvedev discuss the future of technology and its impact on business and society. The podcast explores long-term change, scenario thinking and decisions leaders must make before new developments become familiar.
Aleksei Veretenov and Dmitry Reydman discuss how Rostelecom builds its portfolio of digital companies. The podcast focuses on selecting ventures, working with founders, the rationale for acquisitions and post-investment business development.
A discussion of how digitalisation changes banking business models and customer relationships.
A talk on moving from product-led banking to long-term customer relationships.
Spot published a podcast in which Aleksei Veretenov and Rodion Latypov discuss banking transformation in Uzbekistan. The conversation explores business-model change, the economics of loyalty and the limits of copying Kaspi and WeChat.
At a Rosatom Corporate Academy roundtable held as part of the Yasin Conference, Aleksei Veretenov discusses human-centric transformation. His contribution focuses on organisational culture and team feedback as part of change management.
Senteo published a presentation of the Customer Experience Culture Index (CXCI). Aleksei Veretenov and Michael Ruckman examine the culture of bank employees’ interactions with customers and differences in the quality of customer contact.
A discussion of how digitalisation changes banking business models and customer relationships.
Aleksei Veretenov and Alexey Maslov discuss the reshaping of global payments infrastructure, cross-border settlements and changes in how payment systems operate.
Aleksei Veretenov presents the findings of customer experience research into Armenian banks for 2023. The video assesses banking services from the customer’s perspective.
A publication on human-centred management and corporate culture transformation at the Yasin Conference.
Aleksei Veretenov takes part in a Center-Game / Edutainment online workshop on remote and hybrid work. The discussion covers management models, employee experience and engagement, corporate culture and the connection between employee and customer experience.
Senteo coverage of the 4Future Banking talk in Yerevan and the transition to customer life-cycle management.
A co-authored publication by Aleksei Veretenov and Yulia Tseplyaeva on Central Asia, investment opportunities and the region’s role in international business.
A collection of interviews, talks and publications featuring HumanAI and Arsen Dallakyan on customer behaviour, human-centred business and management practice.
An excerpt from Aleksei Veretenov’s contribution to a forum panel.
No materials match your search.