At B2B CX DAY, Aleksei Veretenov explains the shift from individual service interactions to managing relationships with corporate customers. Feedback, CRM processes and relationship quality measurement are considered in the context of the company’s business model.
Participants: Aleksei Veretenov
- Participants
- Aleksei Veretenov
- Publisher / venue
- B2B CX DAY / Veretenov on Business
- Recording language
- Russian — per source register
- Duration
- 00:27:29