Context
A multi-brand restaurant group with an international presence, developing customer experience and business strategy.
Objective
Assess customer experience and develop a strategy and new concepts.
Role
Customer experience diagnostics and strategy project lead. Delivered by Senteo Inc.
Approach
- Customer experience diagnostics.
- Concept development.
- A strategy tailored to the restaurant group.
Outcome
During the project, net cash flow from operating activities increased by 282%.
Company / project website